Terms of Service

These Terms of Service govern bookings and services provided by R5 Laundry through r5laundry.com, by phone, or through another approved booking method. By submitting a booking or allowing R5 Laundry to collect an order, you agree to these Terms, the Privacy Policy, and the Cancellation and Refund Policy. If you do not agree, do not book or provide items for service.

1 Service and eligibility

R5 Laundry provides residential wash and fold pickup and delivery within the service areas accepted by the booking system. The person booking must be at least 18 years old and authorized to request service for the items provided. We may accept, decline, limit, or reschedule an order based on capacity, location, safety, item condition, or operating needs.

2 Booking schedule and service area

Booking for the upcoming Friday closes Thursday at 8:00 PM Central Time. A reservation submitted after the cutoff moves to the next available Friday unless R5 Laundry opens additional availability. A booking is confirmed only when the customer receives a confirmation from R5 Laundry. The booking system currently accepts only approved service ZIP codes and may be updated as the service area changes.

Customers must provide a complete and accurate pickup address, working phone number, email address, access instructions, and service preferences. R5 Laundry may cancel or delay a booking if information is incomplete, inaccurate, unsafe, or outside the active service area.

3 Pickup and return

Customers should place their laundry in securely closed bags at the agreed pickup location before the pickup window and ensure lawful, safe, unobstructed access. Animals must be secured. Gate codes and other access instructions must be current. R5 Laundry is not responsible for a missed pickup caused by unavailable bags, blocked or unsafe access, an incorrect address, or inaccurate instructions.

Orders are scheduled for Sunday return. The return time is an estimate rather than a guarantee. Payment delay, unusually large loads, weather, utility or equipment interruption, unsafe conditions, access problems, or other circumstances outside reasonable control may delay return. R5 Laundry will provide notice when reasonably possible.

If a pickup or return cannot be completed because the customer did not provide access or a safe delivery location, a new attempt is subject to availability. Any additional trip fee will be disclosed and accepted before the new attempt is scheduled; R5 Laundry will not add an undisclosed trip fee.

4 Pricing weight and taxes

Wash and fold service is priced at $2.25 per pound with a $35 minimum service charge per order. The charge is the greater of the calculated per-pound subtotal or the minimum charge. Applicable sales tax is added. Current promotions or coupons may reduce the subtotal when their stated conditions are met.

R5 Laundry determines the billable weight after collection using its business equipment and subtracts approved container weight when applicable. The invoice identifies the service amount, eligible discount, tax, and total. A customer who believes an invoice contains an error should contact info@r5laundry.com before payment or as soon as the issue is discovered.

5 Invoices payment and tips

After collection, R5 Laundry sends a secure Square invoice to the email address provided with the booking. Payment is due upon receipt. Washing begins only after payment is confirmed. Delayed payment may delay the scheduled Sunday return. The customer is responsible for maintaining access to the submitted email account and for checking spam or junk folders.

Any tip is optional, does not affect service priority, and is separate from the service charge. Chargebacks or payment disputes should not be used as a substitute for contacting R5 Laundry about a service concern. Nothing in this section limits rights that cannot legally be waived.

6 Service preferences and garment care

Customers select detergent, fabric-softener preference, wash temperature, and dry temperature when booking. R5 Laundry follows the selected preferences when reasonably possible. If a care label conflicts with the selected preference, if instructions are unclear, or if an item appears likely to be damaged, R5 Laundry may use a safer setting, contact the customer, or decline the item.

Wash and fold service does not include dry cleaning, professional stain restoration, tailoring, pressing, or specialized treatment unless R5 Laundry expressly agrees in writing. Customers should separate or identify items that require special handling.

7 Items R5 Laundry may refuse

R5 Laundry may refuse or isolate items that create a health, safety, contamination, equipment, or property risk, including

items labeled dry clean only or requiring a specialized process not offered by R5 Laundry

items contaminated by hazardous chemicals, fuel, oils, paint, pesticides, needles, sharp objects, or other dangerous material

items with suspected bedbugs, fleas, lice, or other pests

items heavily contaminated with bodily fluids, mold, or biohazardous material

rugs, oversized bedding, pet bedding, or commercial and industrial textiles that exceed available equipment or safe handling limits

items whose condition, construction, trim, decoration, or care instructions create an unreasonable risk of damage

If a condition is discovered after collection, R5 Laundry may stop service and arrange return. The customer remains responsible for charges reasonably incurred before the condition was discovered, subject to applicable law.

8 Pockets personal property and preparation

Customers must empty all pockets and remove money, jewelry, electronics, medication, keys, documents, pens, cosmetics, tools, sharp objects, and other personal property before pickup. R5 Laundry is not responsible for items left in pockets or concealed in laundry unless loss or damage resulted from conduct for which liability cannot legally be limited. R5 Laundry may discard ordinary debris found during processing and will make a reasonable effort to return identifiable property that is found.

9 Stains shrinkage color transfer and normal wear

R5 Laundry does not guarantee stain removal. Washing and drying can reveal preexisting damage or cause normal changes associated with fabric age, construction, dyes, adhesives, embellishments, or care-label limitations. These changes may include shrinkage, fading, pilling, color transfer, seam failure, loss of buttons or trim, and damage to weak or previously treated fabric.

Customers should disclose known stains, fragile items, unstable dyes, special finishes, and prior damage. R5 Laundry is not responsible for unavoidable results of following the care label or the customer's selected settings, or for damage caused by inaccurate or missing care instructions, inherent defects, ordinary wear, or undisclosed item condition.

10 Missing or damaged items and claims

Customers should inspect returned orders promptly and report a missing or damaged item to info@r5laundry.com within seven calendar days after delivery. The notice should identify the item, describe the concern, and include available photographs, purchase information, and the order or invoice number. R5 Laundry may inspect the item and service records before deciding a claim.

If R5 Laundry accepts responsibility for direct physical loss or damage, the claim will be evaluated using the item's reasonable current value, considering age, condition, ordinary wear, and available proof of purchase. Replacement-new cost, sentimental value, loss of use, lost income, and other indirect or consequential damages are not included to the extent permitted by law. These terms do not limit liability for gross negligence, willful misconduct, or any customer right that cannot legally be waived.

11 Cancellations and refunds

The separate Cancellation and Refund Policy is part of these Terms. Customers may cancel through the link in the booking confirmation. A cancellation submitted before Thursday at 8:00 PM Central reopens the slot. A cancellation submitted after the cutoff but before collection notifies R5 Laundry but does not automatically reopen the slot. Once an order has been collected, it can no longer be canceled through the booking system.

If R5 Laundry cancels before providing service, any amount paid for unperformed service will be refunded. If a concern arises after collection, R5 Laundry will review the work completed, amounts paid, and reasonable costs already incurred. Approved refunds are issued to the original payment method through Square and may take additional time to appear depending on the payment provider.

12 Promotions and coupons

Promotions are subject to their stated eligibility rules, dates, minimums, limits, and maximum discount. Unless a promotion expressly states otherwise, only one discount applies per order, discounts are applied before sales tax, and discounts have no cash value. R5 Laundry may correct or cancel a promotion affected by fraud, misuse, or an obvious publishing error, but will honor a valid discount already accepted on a confirmed booking unless prohibited by law.

13 Customer communications

R5 Laundry may send transactional email concerning bookings, waitlists, cancellations, invoices, payment status, service delays, returns, and customer inquiries. Marketing email or text messages, if offered later, require any consent required by law. Customers are responsible for keeping contact information current.

14 Website use

Customers may use the website only for lawful personal-service bookings and communications. A user may not interfere with the website, attempt unauthorized access, submit false information, misuse coupons, impersonate another person, or use automated tools to disrupt availability. R5 Laundry may restrict access or cancel bookings associated with fraud, abuse, threats, unsafe conduct, repeated missed pickups, or material violations of these Terms.

15 Privacy

R5 Laundry handles personal information as described in the Privacy Policy. Square processes payment-card information. R5 Laundry does not receive or store full payment-card numbers through the website.

16 Changes and contact

R5 Laundry may update these Terms prospectively. The effective date identifies the current version. Material changes apply to bookings made after the updated terms are posted unless the law requires otherwise. Questions or notices may be sent to info@r5laundry.com.

17 Governing law

Texas law governs these Terms without regard to conflict-of-law rules. Any court proceeding must be brought in a court with jurisdiction in Montgomery County, Texas, unless applicable law requires another location. If part of these Terms is unenforceable, the remaining provisions remain in effect. These Terms do not waive rights or remedies provided by the Texas Deceptive Trade Practices Act or other law when those rights cannot be waived.